Frequently Asked Questions (FAQs)

Products and Promotions

What products does Asenaru offer?
Asenaru specializes in premium smartphone protection that combines minimalist design with everyday durability. Our collection includes Super Slim Cases, Slim MagSafe Cases, NeoFlex Soft MagSafe Cases, Bumper Cases, Clear Hybrid Cases, CrystalShield Screen Protection, and Lens Protection for selected iPhone, Samsung Galaxy, and Xiaomi devices.
Which phone models are supported?

We currently offer accessories for selected iPhone, Samsung Galaxy, and Xiaomi smartphones. Visit the relevant category page to see all supported devices and available products.

Are your cases compatible with MagSafe?

Yes. Our Lite Hybrid MagSafe Cases are designed to support MagSafe charging and compatible accessories. Product availability varies by device model.

Can I use wireless charging with your cases?

Yes. All Asenaru cases are compatible with wireless charging. For the best MagSafe experience, we recommend using our Lite Hybrid MagSafe Cases on supported devices.

Which Asenaru case is right for me?
  • Choose Super Slim Case if you want the thinnest possible protection with an almost naked-phone feel.
  • Choose Slim MagSafe Case if you want a slim transparent case with full coverage and MagSafe compatibility.
  • Choose NeoFlex Soft MagSafe Case if you prefer a soft-touch matte finish, better grip, and reliable everyday protection.
  • Choose Bumper Case if you want enhanced drop protection while keeping the back of your phone visible.
  • Choose Clear Hybrid Case if you want a crystal-clear case with stronger impact protection and powerful MagSafe performance.
Does Asenaru offer tempered glass?

Yes. CrystalShield Tempered Glass is available for selected devices and is designed to provide reliable protection against scratches while maintaining excellent display clarity and touch responsiveness.

Are Asenaru products genuine?

Absolutely. Every Asenaru product is designed with premium materials and manufactured to meet our quality standards. We focus on precision fit, minimalist design, and reliable everyday protection.

Do clear cases turn yellow?

Our clear and hybrid cases are made using high-quality materials to help reduce yellowing over time. However, all transparent cases naturally age depending on UV exposure, heat, and daily use.

Are your cases protective enough for everyday use?

Yes. Asenaru cases are designed to protect your phone from everyday scratches, minor drops, and daily wear while maintaining a slim and lightweight profile.

Orders & Shopping

Where can I buy Asenaru products?

You can purchase Asenaru products directly from our official website or through our Official Stores on Tokopedia, Shopee and Blibli.

Do you offer promotions?
Yes. We regularly run promotions, exclusive launches, and seasonal discounts. Follow our social media channels or subscribe to our newsletter to stay updated.
Can I change or cancel my order?
If your order has not been processed or shipped, we'll do our best to help. Please contact our customer support team as soon as possible after placing your order.
How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation via email with tracking information so you can monitor your delivery status.

Shipping

How long does shipping take?
Delivery times depend on your location and the shipping service selected during checkout. Orders are typically processed within 1-2 business days before being handed over to our shipping partners.
Do you ship internationally?

International shipping availability depends on your destination. Please contact our customer support team if your country is not listed during checkout.

What should I do if my package is delayed?
Shipping times may occasionally be affected by weather, courier delays, or holidays. If your package has not arrived within the expected timeframe, please contact us and we'll be happy to assist.
How do I get a refund?

We are committed to the quality of our products and the satisfaction of our customers. We offer refunds for damaged, missing or products affected by shipping errors. Please contact us if you would like to request a refund of your purchase.

Returns & Warranty

What is your return policy?

If you receive a damaged, defective, incorrect, or missing item, please contact us within the applicable return period. We'll review your request and provide the appropriate solution.

How do I request a refund?

Contact our customer support team with your order number and photos of the issue, if applicable. Once your request has been reviewed and approved, we'll process your refund or replacement according to our return policy.

Where do I send my return?

Return instructions and the return address will be provided after your return request has been approved by our support team.

How can I contact Asenaru?

You can reach out to our customer support team via our website contact form, email, WhatsApp, or official social media pages. Visit this page for full contact details.