Products and Promotions

What types of phone cases do you offer?

We offer a variety of phone cases for the iPhone  and Galaxy S series, including Signature Slim, Lite Hybrid, Matte, Kevlar Aramid, and Airlite Magsafe Thin cases. Each case has unique features to cater to different customer preferences.

Are your cases compatible with wireless charging?
Yes, all of our cases are compatible with wireless charging, including MagSafe charging and accessories for iPhone 12, 13, 14 and 15 series.
Are your products genuine and of high quality?

Absolutely! We manufacture our products with state-of-the-art equipment, and we pride ourselves on offering high-quality, genuine phone cases and accessories.

Do you offer discounts or promotions?

Yes, we periodically run promotions and offer discounts on our products. Be sure to follow us on social media, Tokopedia and Shopee to stay up-to-date with the latest offers.

Shopping and Shipping

Where can I buy Asenaru Products?
Asenaru is only available on our Official Store at this website. You will find all our products here.
Do You Ship Internationally?

Yes! We offer shipping to over 50 countries.

How Long Will It Take To Get My Package?

For Standard Shipping: 4-7 business days Expedited Shipping: 2-5 business days.

Delivery time is not guaranteed for Standard Shipping and thus we would suggest Expedited Shipping if there is a date that you would like to meet. The above are estimated time required by the shipping service. Expedited delivery may be limited to select locations only.

Orders and Returns

How do I place an Order?

You can purchase our products at our website. You can also contact us via email or WhatsApp if you need help in purchasing our products.

How Can I Cancel Or Change My Order?

If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed or shipped, we may not be able to make any changes.

Where should I return my order?
You will receive the return address from us once we have authorized your return or refund request. Please contact us if you have any questions.
How do I get a refund?

We are committed to the quality of our products and the satisfaction of our customers. We offer refunds for damaged, missing or products affected by shipping errors. Please contact us if you would like to request a refund of your purchase.